A fiwi air7/3/2023 However, you can access the service as a Guest User, and contact Customer Care at after the flight to have your account information updated. If you do not remember the answer to the security question, you will not be able to reset your password. Q: What if I forget my password for my account?Ī: If you have previously set up an account but have forgotten your password, go to the Sign-In screen and reset your password using the “Forgot Password’ option. The system will automatically reconnect the device. If you have purchased as a guest user, the session can only be resumed on the device that you made the initial connection from. Q: What if I lose connection after purchasing a Wi-Fi session?Ī: If you lose connection and still have data remaining, you can log in using your existing account info to continue your session. This provides the fastest way to get connected, although access is limited to the device when the connection to the session is first established. You can also access the Wi-Fi service as a Guest User.If you have created an account previously and are a returning user, simply log in when prompted.You can also see all your access history and request a receipt for any previous sessions. This option allows you to log on/off during a session and switch devices. As a first-time user, you can create a user account. Q: What are the different ways to connect?Ī: Whether you are accessing the Wi-Fi service through a voucher code or via in-flight credit card processing, there are different ways to connect: The account can also be used to log on/off and switch devices during an active Wi-Fi session. If needed, receipts for the past sessions can be requested to be sent again. Once the account is established and you have logged in, you can use the ‘My Account’ option to update your email address, change your password, reset your security question/answer, and view all your past sessions under the account. Q: What are the benefits of creating a user account?Ī: Registering for a user account allows you to better manage your service. The location to enter the voucher code is usually in the middle of the page, under the list of available Wi-Fi plans, and next to the 'Reconnect' option. Q: I have a voucher code how do I redeem it for a Wi-Fi session during the flight?Ī: If you have a voucher code, simply enter the code from the Wi-Fi start page to redeem the same. Voucher codes are valid for 3 months from the date of purchase and can be redeemed on Vistara international flights offering connectivity. You will need the voucher code to redeem for the Wi-Fi session during the flight, so do save the email to access the same on the flight. An email receipt with the voucher code will also be sent. Q: How do I connect after I purchased a session using the pre-flight portal?Ī: Once the transaction is completed, a voucher code will be generated based on the Wi-Fi plan you selected. Please note that the plan you purchase will be accessible to you during the flight only. Pick the best plan that will meet your desired connectivity experience. We are actively working to identify a solution to enable this option as quickly as possible.Ī: The available Wi-Fi plans are designed to offer and meet different connectivity needs. The in-flight environment currently cannot support the One-Time Password that is necessarily required for online transaction, when using an Indian credit card. Additional payment methods may be added in the future when available.Īt this time, only internationally issued credit cards can be used to purchase Wi-Fi service during flights. Together, the parties manage the network, your connectivity session, and support customer care and payment processing.Ī: Pre-flight purchases of Wi-Fi service can be made with MasterCard (credit or debit), VISA (credit or debit), or RuPay. The service is provided by Nelco Network Products Limited (NNPL), powered by Panasonic Avionics Corporation as the technology partner. Q: What is the in-flight Wi-Fi service and who is the provider?Ī: The in-flight Wi-Fi service allows you to wirelessly connect to the Internet at or above 10,500 feet, using your personal electronic devices such as your laptop, tablet, or smartphone.
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